You may have experienced it: people who don't really want to be in your presentation. Their arms are crossed, they download email on their PDAs, do some paperwork, or even read the newspaper. You do your darndest to get them to pay attention. But their boss made them attend. Or your program is mandatory for everyone in the department, division, or company, so you've got a roomful of these uncooperative folks.

Frank feels your pain. He's been leading ethics sessions for over 20 years. He's had the worst skeptics you can imagine: people who really don't want to be there, and think this presentation is a colossal waste of time. But Frank reels them in from the get-go. He has mastered how to manage groups who don't want to be in the room and turn them around, so within minutes they are engaged and participating. By the end, nearly everyone is thanking him for a wonderful session

Whether you face Frank's topic challenge, or address more appealing topics like sales, customer service, management, leadership, or communication, you've had disenchanted audience members, or maybe whole audiences. If you haven't, you will. Learn Frank's unusual methods for turning people around quickly, so you'll have less painful sessions and higher evaluations from everyone, even the cynics.

You will learn:

• How to set up the ground rules ahead of time to ensure success
• What you can say within the first few minutes to shift the mood from skeptical to interested
• Some simple, yet highly effective, audience participation techniques that guarantee nearly 100% engaged involvement
• Ideas on how you can adapt these techniques to your topic

This is a live recording of an interview-format teleseminar focused on information that would be valuable for speakers, trainers, consultants, coaches, and other information entrepreneurs. It was recorded via telephone.