This book is dedicated to John Nolan whose elicitation expertise and knowledge sharing inspired me to write Loosen Their Lips.

Do you get what you seek within a conversation, every time you have one? Author Competitive Intelligence expert Ellen Naylor is a 40-year veteran at conducting in-depth conversations that get the information her clients seek. She will reveal how to:

Capture the information you seek during any conversation.

Learn how to gain a human’s trust in less than 30 seconds.

If you are frustrated with the shallow answers you get on the Internet, social media or from AI. If you want to learn how to find out what you don’t know. And if you want to understand and use techniques and strategies when talking to any human to open up in a conversation, Loosen Their Lips will be your ultimate guide to capture information when speaking to a human.

You will learn how to turn small talk into Big Talk when speaking with humans. You will get grounded and get attuned immediately to anyone you are interviewing or speaking to in person or on screen. You will acquire the essential conversation process with humans and how it works. You will add elicitation techniques to open anyone up even more!

Loosen Their Lips: How to Capture the Information You Seek During a Conversation is narrated by the author, Ellen Naylor. This was a Postmodern production for The Business Intelligence Source. This book was edited and produced by Neil Hebbert and Richard Rieman. Print copyright 2025 by The Business Intelligence Source. Production copyright 2026 by Ellen Naylor. All rights reserved. The publisher of this audiobook does not authorize the use or reproduction of any part of this audiobook in any manner for the purpose of training artificial intelligence technologies or systems.