Como cliente Amazon Prime obtén 3 meses de Audible gratis
Customer Care Excellence
How to Create an Effective Customer Focus
No se ha podido añadir a la cesta
Error al eliminar la lista de deseos.
Se ha producido un error al añadirlo a la biblioteca
Se ha producido un error al seguir el podcast
Error al dejar de seguir el podcast
Activa tu suscripción a Audible por 0,99 €/mes durante 3 meses y disfruta de este título a un precio exclusivo para suscriptores.
Customer Care Excellence
Compra ahora por 26,99 €
-
Narrado por:
-
Karen Cass
-
De:
-
Sarah Cook
Acerca de este título
Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that.
In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers.
This fully revised and updated edition includes new material examining the impact of social networking on customer behaviour and the emotional connection customers have with the brand, explaining how you can create a memorable customer experience. Author Sarah Cook takes you through the practical steps necessary to create a culture of customer focus and, crucially, shows how employee engagement leads to customer engagement.
©1992, 1997, 2000, 2002, 2008, 2011 Sarah Cook (P)2017 Brilliance Publishing, Inc., all rights reserved.
