Note: The Audible version of this book has been updated to include the Unified Interface, as well as the Power Platform. This version is also designed to serve as a mini-course, where in some sections, step-by-step configuration instructions are included to allow you to listen to the Audible version while navigation through your Microsoft Dynamics 365 instance.

Microsoft Dynamics 365 is an extraordinarily powerful set of applications that can help drive success for any organization. A successful deployment, however, requires some essential understanding of the platform and how it should be configured for maximum success. With over 14 years of experience at the enterprise level, and with over 100 Microsoft Dynamics CRM and 365 deployments ranging from thousands of users to just one, Owen Scott concisely presents the concepts that organizations need to successfully deploy the Sales and Customer Service apps in the latest version. Filled with pitfalls, notes, and best practices, this audiobook provides practical information in a way that is easy to consume and sensible.

This audiobook covers both essential technical topics, such as how to customize forms, views, and entities, but also strategic topics, such as how to calculate Return on Investment for your Dynamics deployment, as well as how to create project analysis tools, such as the Fit Gap Analysis.

This audiobook should will serve as a helpful guide in the deployment of Dynamics 365 no matter the size of your organization.