In The Secret Shopper: Retail Theft from Within, Wanda shares her eye-opening journey as a former retail employee who exploited vulnerabilities in workplace systems to commit theft. Written as a step-by-step "how-to" guide, this book not only uncovers the methods employees use to steal—from manipulating refunds and abusing discounts to exploiting loyalty programs—but also provides actionable solutions for employers to prevent it.

Drawing on her personal experiences, Wanda offers a unique insider’s perspective, revealing the systemic gaps that allowed her actions to go undetected and how businesses can address these weaknesses effectively. Each chapter details the tactics employees use, the red flags employers should watch for, and the proactive measures that can stop theft before it starts.

Key topics include:

• Refund Manipulation: How employees exploit refund policies and what businesses can do to fraud-proof their systems.
• Discount and Loyalty Fraud: Techniques employees use to abuse employee discounts and loyalty programs, with strategies to secure these perks.
• Building Trust and Transparency: Creating a workplace culture that fosters honesty, accountability, and open communication.
• Balancing Prevention and Morale: Implementing unobtrusive security measures that deter theft without alienating employees.
• Systemic Issues: Addressing the root causes of employee theft, from financial insecurity to workplace stress, and creating an environment where dishonesty feels unnecessary.

Wanda’s story serves as both a cautionary tale and a practical guide for employers.