Unfiltered conversations with the staff. In their words—walking in their shoes. The Staff. They are called the backbone, right arms, eyes, ears, face, lifeblood, heart, and even the soul of their organizations. If these indispensable people are so vital to the running of companies, why is our modern workplace broken? And most importantly, how can it be fixed and by whom? Staff Matters answers these questions by pulling back the curtain on the hard truths and offering solutions to the workplace’s toughest challenges.

From communication breakdowns and siloed staff to dysfunctional systems, toxic work environments, and inadequate training, common issues are complicated by the rise of a remote workforce. In the fragmented post-pandemic world, staff do not feel safe to speak their minds about what they are seeing, hearing, and experiencing, and yet, they have front row seats for almost everything that happens.

This book shines a light on their stories, offering case studies and real-world examples to make workplace issues come alive, and provides actionable tools for staff on all levels to use in approaching these challenges head-on. With this knowledge, leaders and staff can move forward together to build a respectful workplace that is highly productive, has strong employee satisfaction and retention, and is consistently profitable—a place where people want to work, led by leaders who care about them.

Developed through the author’s more than fifteen hundred conversations with Executives, HR professionals, Recruiters, Executive Assistants, and leadership experts, there is no other book that provides this unique perspective of firsthand insight into the workplace. The staff is finding their voice—and the stakes have never been higher in a global workplace where no one knows what new crisis may confront us tomorrow. Are you ready for a revolutionary people-focused approach to fix what’s broken?