Como cliente Amazon Prime obtén 3 meses de Audible gratis
The Bicycle Book
The Story of a Boy, His Father, a Paper Route and 12 Secrets of Serving Others in Business and Life
No se ha podido añadir a la cesta
Error al eliminar la lista de deseos.
Se ha producido un error al añadirlo a la biblioteca
Se ha producido un error al seguir el podcast
Error al dejar de seguir el podcast
Activa tu suscripción a Audible por 0,99 €/mes durante 3 meses y disfruta de este título a un precio exclusivo para suscriptores.
The Bicycle Book
Compra ahora por 13,99 €
-
Narrado por:
-
Steven J. Anderson
Acerca de este título
The Bicycle Book takes you on two intertwining paths. One is the author’s fond oftentimes funny tale of being a newbie paperboy at the tender age of 12. Adventures in customer relations become lifetime lessons thanks to Steve’s quirky, brilliantly pedagogical dad, a top advertising executive given to Socratic Q&A dialoguing and mealtime family seminars.
Then, in prescriptive information for the here and now, the author takes you to "Where People Mean Everything" in a series of clear, eminently do-able lessons to....
- Make your own unique service promise and hew to a high service standard
- Transform service glitches into wins with great recoveries
- Create loyal customers who are more than just satisfied
- Get reliable customer feedback and make the most of it
- Own all you’re responsible and accountable for, no blame or complain
- Forget about giving and start doing good
- Elevate your outlook from just doing to being
There’s much more in story and instruction. It all comes together in final passages that bring the past vividly into the present. And a tear to the eye….
©2022 Steven J. Anderson (P)2022 Steven J. Anderson
