• The Customer Success Professional's Handbook

  • How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
  • De: Ashvin Vaidyanathan, Ruben Rabago
  • Narrado por: Daniel Henning
  • Inglés
  • Duración: 7 horas y 22 mins

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Diseño de la portada del título The Customer Success Professional's Handbook

The Customer Success Professional's Handbook

De: Ashvin Vaidyanathan, Ruben Rabago
Narrado por: Daniel Henning
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Después de los 30 días, 9,99 €/mes. Cancela cuando quieras.

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Resumen del editor

The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession - until now.

The Customer Success Professional's Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed - from the practitioner level all the way to senior leadership. The authors - acknowledged experts in building, training, and managing Customer Success teams - offer real-world guidance and practical advice for aspiring and experienced CSMs alike. 

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio. 

©2020 Gainsight (P)2020 Gildan Media

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