Resultados para "Patiënt" en Negocios y profesiones

Great medical practices create an experience so positive that patients can't stop talking about it. Patients talk to friends, relatives, and acquaintances about the care they received. They can't help posting nice things about this great practice on social media. And they can't imagine recommending anyone else. Patient Care The Sandler Way shows how to create this experience. It offers timeless, proven principles for effective patient care, based on the communication skills and success principles of the Sandler Selling System.

In a series of brief and personal essays, Why We Revolt describes what is wrong with industrial healthcare, how it has corrupted its mission, and how it has stopped caring. Montori rescues the language of patient care to propose a revolution of compassion and solidarity, of unhurried conversations, and of careful and kind care.

Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. How did Cleveland Clinic turn itself around so effectively and so quickly? More important, how can you do the same with your organization? Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations - methods that seamlessly translate to any business seeking to improve its customer experience. 

In Communication the Cleveland Clinic Way, Dr. Adrienne Boissy and her team tell the story of how Cleveland Clinic created and applied the R.E.D.E. to Communicate: Foundations of Healthcare program, making the world-renowned hospital system a leader in relationship-centered care. They provide a step-by-step guide for health-care leaders and decision-makers to design, develop, and implement communication skills training in their own institutions. 

Em Como a música ficou grátis, o jornalista Stephen Witt investiga a fundo a história secreta da pirataria de músicas na internet, partindo dos engenheiros alemães criadores do mp3,, passando por uma fábrica de CDs na Carolina do Norte da qual um funcionário chamado Dell Glover vazou cerca de dois mil álbuns ao longo de uma década e também pelo centro de Manhattan, onde o executivo Doug Morris dominou o mercado mundial do rap, e finalmente mergulhando nos redutos mais obscuros da web até um site ilegal quatro vezes maior do que a loja do iTunes.

Pharma Customer Experience reveals twenty secrets that pharmaceutical and biotechnology companies are using today to connect emotionally with their customers—both patients and healthcare professionals.

You really can make a positive effective impact on your patients from start to finish by looking at your practice through the eyes of your consumer. The advice offered in Dental Image Branding is for the dentist, hygienist, office manager, and dental assistants. It takes a village to create an image and a consistent practice brand. Janice Hurley will show you how to avoid the biggest mistakes that drive away patients and how to optimize patient impact using the five senses: what patients see, hear, smell, taste, and feel.

The Patient Organization is a companion book to be used alongside today’s popular Organizational Operating Systems (OOS), to explain what’s under the hood, why they work, why they don’t work, and what you can do about it.

""I didn't die because you said I didn't have to."" For years Dr. Bernie Siegel has been caring for seriously ill patients and their families. On this recording Dr. Siegel discusses the traits that his exceptional and successful clients have used to heal themselves and their lives. In recounting...

I have wanted to write a book about the “business of medicine” for a long time now. “Why?”, you ask. The reason is because I have seen so many doctors give up, switch careers, or sell out to large conglomerates of health care employers because the physicians were not able to succeed on their own. This has been so hard for me to watch. Unfortunately, the business of medicine is not taught in, or part of, medical school curriculums.

Giving case studies in a variety of patient care environments, Dr. Goldman utilizes contemporary terminology and references to master fundamental skills to help facilitate effective doctor-patient interaction when communicating diagnosis, prognosis, treatment, and recovery.

Master patient care with AI-driven innovations in just a few months, even if AI seems overwhelming right now! Are you struggling to keep up with the rapid pace of AI technology in healthcare? Are you concerned about effectively integrating AI without losing the personal touch in patient care? How do I align AI tools with strict regulations and ethical standards? You're not alone. Many healthcare professionals and tech enthusiasts face these challenges. Yet, the hurdles can be overcome with the right insights and strategies.

Most consumers agree their service experiences with hospitals, clinics, and physicians fall well short of their service experiences with hotels, resorts, and restaurants. So, what would their experiences be like if healthcare providers served them the same way hospitality providers do? Given that both industries share many common service touchpoints, one wonders whether healthcare service providers could adopt principles of hospitality to enhance the patient experience. The insights shared in this book reveal the answer: yes!

Healthcare has changed immensely over the past few generations - house calls from a local family doctor are a thing of the past, and the deeply personal relationships and bonds between provider and patient are eroding with the demands of for-profit insurance. As a family practitioner focused on cradle-to-grave care, author Barb Regis has a valuable perspective on how patients can experience better outcomes.

Are you an integrative medical practitioner feeling overwhelmed, undervalued, and heading toward burnout? You're not alone. Many clinic owners find themselves trapped in a win-lose relationship with their practice—working overtime, going home exhausted, and watching their dream of making a difference slip away. But there's a better way. In this groundbreaking book, practice valuation expert Sean Robertson reveals the proven framework that has helped countless integrative medical practitioners transform their practices from sources of burnout into thriving, profitable businesses.

Physicians lead. It's an integral part of what they do. They lead patients, they lead healthcare teams, they lead colleagues, departments, and organizations. But most doctors receive very little training in leadership. Leon E. Moores, MD, DSc, FACS is a neurosurgeon and seasoned healthcare leader who literally wrote the book on physician leadership for the U.S. Army. A West Point graduate, Moores became an officer and a surgeon in the Army and recognized how the lack of formal leadership training for doctors impacts physician effectiveness, team performance, and patient outcomes.

The biggest barrier entrepreneurs face is the insurmountable number of obstacles to overcome, coupled with the lack of time to find solutions to them all. They are trapped in the mindset that in order to be successful they must do everything, but they don't know where to start. How do you determine what needs to be fixed first? How do you accurately prioritize your to-do list? If you had only a compass and a road map, you could navigate your business' problems with confidence.

The author's simple, convincing thesis is based on a simple premise: We must open ourselves to change. Once we do so, he explains how this openness can help us out of our longstanding malaise and guide us toward a transformative healthcare experience for both the patient and the physician. With painstaking honesty and practicality, Navigating the Code presents a simple, factual, businesslike approach to solving healthcare's problems. But don't take his word for it: The book presents the views of 18 thought leaders in medicine and healthcare information technology.

Doctors are taught how to cure people. But they don’t always know how to care for them. Hardly anyone is happy with American healthcare these days. Patients are getting sicker and going bankrupt from medical bills. Doctors are burning out and making dangerous mistakes. Both parties blame our...

"What happens when an entire generation commits the same crime?" How Music Got Free is a riveting story of obsession, music, crime, and money, featuring visionaries and criminals, moguls and tech-savvy teenagers. It’s about the greatest pirate in history, the most powerful executive in the...