Resultados para "Patiënt" en Liderazgo

Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. How did Cleveland Clinic turn itself around so effectively and so quickly? More important, how can you do the same with your organization? Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations - methods that seamlessly translate to any business seeking to improve its customer experience. 

The Patient Organization is a companion book to be used alongside today’s popular Organizational Operating Systems (OOS), to explain what’s under the hood, why they work, why they don’t work, and what you can do about it.

Physicians lead. It's an integral part of what they do. They lead patients, they lead healthcare teams, they lead colleagues, departments, and organizations. But most doctors receive very little training in leadership. Leon E. Moores, MD, DSc, FACS is a neurosurgeon and seasoned healthcare leader who literally wrote the book on physician leadership for the U.S. Army. A West Point graduate, Moores became an officer and a surgeon in the Army and recognized how the lack of formal leadership training for doctors impacts physician effectiveness, team performance, and patient outcomes.