Como cliente Amazon Prime obtén 3 meses de Audible gratis
Management Lessons from Mayo Clinic
Inside One of the World's Most Admired Service Organizations
No se ha podido añadir a la cesta
Error al eliminar la lista de deseos.
Se ha producido un error al añadirlo a la biblioteca
Se ha producido un error al seguir el podcast
Error al dejar de seguir el podcast
Escúchalo ahora gratis con tu suscripción a Audible
Management Lessons from Mayo Clinic
Compra ahora por 18,99 €
-
Narrado por:
-
Gary Regal
Acerca de este título
The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the number one health-care system in America.
Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic's success. By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman:
- Demonstrate how a great service brand evolves from the core values that nourish and protect it
- Extrapolate instructive business lessons that apply outside health care
- Illustrate the benefits of pooling talent and encouraging teamwork
- Present a proven prescription for creating sustainable service excellence
Learn how to apply the Clinic's winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service.
©2017 Leonard L. Berry and Kent D. Seltman (P)2017 McGraw Hill-Ascent Audio
